Last Updated: 18/09/2026

At Savitaar, we take care to provide fresh, naturally grown, pesticide free and good-quality products. Because many of our products, particularly fruits and vegetables, are perishable, returns and refunds are subject to the conditions below.

1. Perishable Products

Fresh fruits, vegetables, dairy products, chilled products, and other perishable goods generally cannot be returned after delivery due to food-safety and hygiene considerations.

However, if you receive a product that is:

  • Spoiled
  • Rotten
  • Damaged during delivery
  • Significantly different from the product ordered
  • Missing from your order

Please contact us within 12 hours of delivery.

2. Non-Perishable Products

Eligible non-perishable products may be considered for return or replacement if they are:

  • Damaged
  • Defective
  • Incorrectly supplied
  • Received in an unacceptable condition

The product should generally be unused, unopened, and in its original packaging where applicable.

Certain products may not be eligible for return because of hygiene, food-safety, regulatory, or other practical considerations.

3. Damaged or Incorrect Products

If you receive a damaged, spoiled, defective, or incorrect product:

  1. Contact us within 12 hours of delivery.
  2. Provide your order number.
  3. Describe the issue.
  4. Provide photographs or videos where requested.

Our team will review the complaint and may offer:

  • Replacement of the affected product;
  • Refund for the affected product; or
  • Any other appropriate resolution.

4. Quality Complaints for Fruits and Vegetables

Fresh produce is naturally variable. Minor differences in size, shape, colour, ripeness, or appearance do not necessarily constitute a product defect.

We will, however, consider complaints relating to genuinely spoiled, rotten, damaged, or substantially unusable produce.

5. Missing Items

If an item is missing from your delivery, please contact us within 12 hours.

After verification, we may arrange:

  • Delivery of the missing item; or
  • A refund for the missing item.

6. Order Cancellation

Customers may request cancellation before the order is dispatched.

For fresh and perishable products, cancellation may not be possible once the order has entered preparation, packing, or dispatch.

To request cancellation, contact us as soon as possible:

Email: seshi009@gmail.com
Phone: +91 8523024935

7. Refunds

If a refund is approved, the applicable amount will generally be refunded to the original payment method.

Depending on the payment provider or bank, the refund may take 5–10 business days to appear in your account.

For cash-on-delivery orders, refunds may be processed through an available electronic payment method after obtaining the required customer details.

8. Partial Refunds

Where only certain products in an order are affected, we may issue a refund only for the affected products rather than the entire order.

9. Refunds for Unavailable Products

If we are unable to fulfil a product because it is unavailable, we may provide a replacement with your approval or refund the amount paid for the unavailable product.

10. Promotional Offers

Refunds relating to promotional offers, coupons, discounts, free products, or bundled offers may be adjusted according to the terms of the relevant promotion.

11. Non-Delivery Due to Customer Error

If an order cannot be delivered because the customer provided an incorrect or incomplete address, incorrect contact details, or was unavailable to receive the order, refund eligibility may be affected.

For perishable products, a refund may not be available if the products have already been prepared or dispatched.

12. Food Safety

Customers should store food products appropriately after delivery and follow any storage instructions provided on the product packaging.

We are not responsible for deterioration caused by improper storage or handling after delivery.

13. How to Request a Refund or Replacement

Please provide:

  • Order number
  • Customer name
  • Product name
  • Description of the problem
  • Photographs/videos where applicable
  • Preferred resolution

Requests should be sent to:

Email: support@savitaar.com
Phone: +91 8523024935

14. Final Decision

Refund, replacement, and return requests will be reviewed based on the circumstances of each case and the applicable laws and regulations.

Nothing in this policy is intended to limit any rights or remedies available to consumers under applicable law.

15. Contact Us

Savitaar

Address:
7-1-31/C, 1st Floor, Dharam Karan Road, Leela Nagar, Ameerpet, Hyderabad, Telangana

Email: seshi009@gmail.com
Phone: +91 8523024935